iTop: open-source ITSM platform integration

itsm made easy

Implementing iTop ITSM: your customized Helpdesk solution

One of the best solutions to manage multiple customers, contracts and SLAs within signle platform is iTop hub. Built as open source software with the possibility of wide customization it was designed by an experienced IT team.

iTop could help to analyze the impact of the incidents, changes with additional control over the implementation process. You can plan and construct a direct process to control the financial influence of each improvement. This product is the “must have” for service centers, which represents the all-in-one solution out of the box.

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Key features

Combodo iTop ITSM Platform

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All-in-one Helpdesk platform

  • single pattern for managing the technical and human environments
  • special simplified solution for generating requests by end users
  • built-in problem management
  • knowledge base with search solution
 

Flexible configuration

  • customizable lifecycle for the tickets for each integrated organization
  • customizable control screen for customers in backoffice
  • customizable change management tools
 

Stable & secure

  • Open source
  • Enterprise-ready solution
  • Regular stability updates and patches
 

Support by Treran team

  • customizations with full support lifecycle
  • premium support available
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your trusted implementation partners

Also offering iTop specific services

 

Extensions development

With a vast expertise with iTop our team is capable of delivering custom iTop extensions for your product or solution.

 

Localization

We have translated iTop and custom extensions on 7 languages

 

Custom configuration

Some projects don't fit into regular OOTB models and require custom configuration for fields, workflows, processes. We're ready to deliver.

 

Chatbot development

Telegram and Signal messenger chatbots ready to serve as a customer-facing interface. ITop integration for Signal and Telegram is available as a custom extension from Treran.

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OUR CUSTOMERS
“MHP”

MHP Holding, Myronivskyi Hlib Produkt is the largest agricultural producerand exporter in Ukraine. The company specializes in the production of grain, cereals, chicken, meat.

Case study
“Perutnina Ptuj”

Perutnina Ptuj is an international group of companies with more than 3,700 employees in seven countries. Primary Group business is poultry breeding, production of feed, poultry meat and products, trade and services.

Case study
“Zakon Online”

Analytical and legal system ZakonOnline is an innovative informational system, founded in 2017 with the idea of ​​developing the most convenient and fastest one-stop-shop product for modern lawyers.

Case study
“Star Light Media”

StarlightMedia is the largest producer of video content in Ukraine. Every day, about 12 million viewers watch its projects. 80% of the top 100 advertisers in Ukraine work with Starlight. A leader in developing formats for integrating brands into video content.

Case study
“Darnitsa”

Darnitsa CJSC is a pharmaceutical company founded in 1930. Employing 1100 pharmaceutical experts across 65+ production facilities, Darnitsa is producing more than a half of all types of medicines in Ukraine.

Case study
“RGC”

The Regional Gas Company (RGC) is a service company developing innovative and integrated solutions for the energy industry. RGC, which brings under the umbrella of a single brand 20 distribution system operators (DSOs), operates 250,000 km of gas pipelines and serves 8 million natural gas consumers.

Case study