ITop Extension

TRERAN iTop AD: Custom Active Directory Integration

Platform: iTop 2.7-3.0

Module enables extended integration with Active Directory with custom import rules

TRERAN iTop RECAPCHA

Platform: iTop 2.7-3.0

Adds extra security layer for authentication forms with Google ReCaptcha service

TRERAN iTop Translations

Platform: iTop 2.7-3.0

Module enables easy localization of iTop and 3rd party extensions

TRERAN iTop Optimization

Platform: iTop 2.5-2.7

Module optimizes DB configuration and content to achieve performance for large databases

TRERAN iTop Queue Extension

Platform: iTop 2.7-3.0

TreRan iTop Queue Extension provides external webhooks for the entity's changes. ITop administrator could select particular entities, which will be monitored and then send them using JSON-protocol to the external web endpoint. For UserRequests only category/subcategory filters could be used. Custom authentication methods available (on-demand).

TRERAN iTop Close Quiz Extension

Platform: iTop 2.7-3.0

TreRan Close Quiz Extension provides user friendly interface for Ticket caller to vote for provided solution by ticket agent. The asked parameters are user satisfaction and user customer focus (which is introduced in the extension). Extension generates special link, which could be used inside the triggered mails. It already could branded with your logo and custom CSS (which should be prepared in advance). There are several modes for voting elements: stars, slider and radio-buttons. Also, this page is friendly for mobile use.

TRERAN iTop Assets Management Extension

Platform: iTop 2.7-3.1

Complete solution for low-cost assets management: control over low-cost assets (by categories), issuing the assets to the portal users, full visibility over assigned assets on the Portal. All history of the asset inventory movements available for administrator view. Notifications to responsible managers (supervising shortages of these categories) about the need to replenish stocks. Asset request function integrated to User Requests. Integration with external asset inventory source is available.

TRERAN iTop Background Tasks Extension

Platform: iTOP 2.7-3.x

Solution provides key insights into task execution, including launch times, statuses, and the most recent start and end dates.

Administrator can manually trigger tasks directly from the console, ensuring real-time monitoring of the results. This feature is particularly useful for tasks that involve external system integrations, allowing you to test data changes or perform quick synchronizations between iTop and master systems without waiting for the next scheduled run.

No kernel patches are required for implementation.

TRERAN iTop Account Management Extension

Platform: iTOP 2.7-3.x

Extension provides a centralized and automated approach to user account management, offering:

Automated Account Creation: New accounts are created via a streamlined request process in iTop, ensuring proper documentation and tracking.

Controlled Deactivation: Accounts are deactivated through a standardized request, preventing outdated or unnecessary access.

Master System Integration: Real-time synchronization with master systems to maintain accurate records of active accounts, responsible managers, expiration dates, and last updates.

Renewal Reminders: Automated or manual reminders are sent to managers before account expiration, with easy options to renew or deactivate accounts.

Account History and Reporting: Comprehensive tracking of account creation, renewal, and deactivation for full visibility.

Manager Self-Service: Managers can view and manage their assigned accounts directly through the portal, reducing the need for support intervention.

Automated Escalation: Unresolved verification or expiration issues are automatically escalated to the security team, ensuring compliance and reducing risks.