Case Study: iTop ITSM Implementation at Darnytsia Pharmaceutical Company by Treran Systems


In an ever-evolving technological landscape, optimizing IT service management becomes a crucial undertaking for organizations seeking operational excellence. Darnytsia Pharmaceutical Company, top Ukrainian pharmaceutical company, recognized the need to streamline its IT processes and enhance IT service delivery. To address these challenges, Darnytsia partnered with Treran Systems, solutions provider, to implement Combodo iTop ITSM solution.

Business Problems Addressed

Darnytsa faced several challenges in its IT operations, ranging from inefficiencies within the IT department to the lack of a unified repository for IT-related information.

iTop ITSM Solution Deployment

Treran Systems undertook a comprehensive approach to address Darnytsia business challenges. The Combodo iTop ITSM solution, version 3.0, was selected due to its robust features and customization capabilities. Deployment conducted on customer’s premises. The key components of the solution were developed by Treran Systems within 6 months timeline with post-launch support and further enhancements handling.

User Impact and Results

The deployment of iTop ITSM solution had a profound impact on Darnytsia Pharmaceutical Company:

  • Efficiency Enhancement:IT operations were streamlined, leading to quicker issue resolution and improved service delivery.
  • Unified Data Access:Stakeholders gained access to a centralized repository, promoting collaboration and informed decision-making.
  • Knowledgebase Benefits:The knowledgebase reduced redundant work and improved issue resolution times by providing quick access to relevant information.
  • Improved Helpdesk Management:The customized helpdesk solution optimized service management, ensuring efficient handling of diverse services.
  • Data-Driven Insights:The integration of analytics tools empowered data-driven decision-making, enabling workforce optimization.
  • Enhanced CMDB:The centralized CMDB improved visibility into software and hardware dependencies, reducing downtime and enhancing system stability.
  • Proactive Service Monitoring:Automated health checks and notifications improved service availability and minimized disruptions.
  • Streamlined Workflows:Standardized workflows for change requests and new IT products streamlined processes and enhanced transparency.
  • Enhanced User Experience:The omni-channel helpdesk experience through Bot improved user satisfaction and accessibility.
Volodymyr Krasotyn, Darnytsia

It was a successful journey, we are happy to have Treran team as a reliable partner throughout our implementation journey.

Volodymyr Krasotyn, Digital Transformation Director, Darnytsia


Treran Systems successfully implemented the Combodo iTop ITSM solution at Darnytsia Pharmaceutical Company, resolving critical business challenges and transforming IT operations. The deployment of iTop v.3.0 resulted in enhanced efficiency, unified data access, improved knowledge management, streamlined helpdesk operations, data-driven decision-making, optimized CMDB management, proactive service monitoring, standardized workflows, and an enhanced user experience. With a dedicated approach and a comprehensive suite of ITSM solutions, Treran Systems propelled Darnytsia towards operational excellence and technological advancement.

Darnytsia Logo

Darnytsia is a pharmaceutical company, headquartered in Kyiv, Ukraine, stands as one of the leading pharmaceutical entities in the Central and Eastern European region.

With a rich history spanning over 90 years, the company offers a wide product portfolio that comprises around 250 medicinal products, catering to various therapeutic areas such as cardiology, neurology, gastroenterology and pain management.

Having a vast domestic distribution network and exporting to over 60 countries, the company established a formidable international presence. In recent years, Darnytsia has demonstrated a notable financial performance and stability, showcasing a steady growth trajectory which is partially attributed to its strategic expansions and acquisitions.

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