Case Study: MHP's Digital Transformation Journey with iTop ITSM by Treran Systems


MHP, a prominent player in the agro-industrial sector, embarked on a transformative digital journey with the integration of iTop IT Service Management (ITSM) supported by Treran Systems. The primary goal was to streamline existing company processes and centralize information management within a unified Configuration Management Database (CMDB), while also harnessing customizable workflow management capabilities. This case study explores MHP's strategic decision-making process, its digital transformation timeline, and the pivotal role played by iTop ITSM.

Strategic Decision-Making

One of the core considerations that led MHP to choose iTop ITSM was the quest for a balanced solution. They sought a blend of flexibility, cost-effectiveness, and the potential for future integrations and enhancements. Recognizing the dynamic nature of their industry, MHP prioritized a solution that could adapt to evolving needs while managing costs efficiently. Treran Systems having a track of successful implementations for ITSM systems on Ukrainian market was a chosen software integration vendor to run this implementation project.

Digital Transformation Timeline

The journey toward full digital transformation was divided into two significant phases:

  • 1. Minimum Viable Product (MVP) Solution: The initial implementation of iTop ITSM took seven months to complete. During this phase, the primary focus was on building a robust foundation for the CMDB and workflow management. MHP aimed to achieve quick wins while laying the groundwork for more extensive changes.
  • 2. Full Digital Transformation: Over the next three years, MHP embarked on a comprehensive digital transformation journey. iTop's CMDB became the primary source of information, consolidating data from various company processes and sources. Satellite systems were seamlessly integrated with iTop, ensuring a unified data ecosystem. This phase also witnessed the introduction of corporate analytics powered by PowerBI, providing valuable insights for data-driven decision-making.
Andrey Selezen, MHP

iTop served as a right tool for the challenges of our scale, backed by support from Treran Systems it became a core CMDB for multiple satellite systems, still maintaining the original flexibility.

Andrey Selezen, Head of Service delivery department


MHP's strategic choice to integrate iTop ITSM and embark on a digital transformation journey underscores the importance of adaptability and efficiency in today's competitive business landscape. By prioritizing a balanced approach that considered flexibility, cost, and scalability, MHP successfully harnessed the power of ITSM to drive process optimization and data-driven decision-making. As a result, MHP stands as a prime example of a company that leveraged open-source ITSM CMDB technology to stay ahead in a rapidly evolving industry, demonstrating the value of comprehensive digital transformation.

MHP Logo

MHP, is a leading Ukrainian agro-industrial company that has emerged as a powerhouse in the global food industry. The company's core focus lies in the production of high-quality chicken products, grain cultivation, and poultry processing, making it a key player in the global agricultural market exporting its products to numerous countries around the world, including countries in Europe, Asia, and the Middle East.

MHP's success can be attributed to its commitment to sustainability, innovation, and efficiency throughout its supply chain. With state-of-the-art facilities and a relentless dedication to food safety and product quality, MHP has not only secured its position as a market leader but has also contributed significantly to Ukraine's agricultural sector's development.

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